For all orders delivered between 25 July and 31 August, it will be exceptionally possible to return them from 1 to 7 September according to the methods indicated in this section.
It is therefore advisable, if you want to change the item received, to buy it again in the correct size and then return the wrong one in September.
HOW CAN I RETURN AN ITEM?
If you want to change size or are not satisfied with the garment you ordered, no problem! You have 10 days from receipt of the goods to return the product. You can request a size change or a refund of the products ordered in a single solution. For all orders delivered from 25 July to 31 August it will be exceptionally possible to make a return from 1 to 7 September If you wish to make an exchange / return: We will collect it at a cost of 7 euros. In this circumstance you can make the withdrawal reservation at this link https://lovissimabikini.it/home/935-servizio-ritiro.html and write in the notes:
- what you want to exchange with (after verifying that the item is available)
- the return request
In addition, insert in the package a sheet you filled in with your request: the item you want to change or the return request.
You will not have to attach any labels, the courier will arrange everything within 3 days of booking.
As soon as the change arrives at the company, we return the item you want free of charge or refund as requested. The only expenses to be incurred are those of returning the purchased products.
Only in the case of defective products, different sizes from the order or damaged items, the return costs are borne by GIADA STUDIO SRL, which will send the courier to collect the package for exchange with the same item indicated in the order. , in the same size ordered.
If, regardless of the defect, a refund is desired, the item is shipped at the customer's expense.
The shipping costs of the item sent in replacement are in any case CHARGED TO GIADA STUDIO SRL. Once your return has been received, Lovissima Bikini reserves thirty days to provide a refund and two days to exchange it. In case of unavailability of the requested size, we will contact you as soon as possible.
The refund will be made on the same payment method used during the purchase.
If the purchase was made by bank transfer or cash on delivery, it is advisable to insert the IBAN on which you want to receive the credit in the package.
Only return requests that meet the following requirements will be accepted:
- that the items and packaging are in their original condition
- that the items have not been washed or used;
- that the items have the original label;
In the event that an item does not meet one of the listed requirements, you will not be entitled to a replacement or refund. In this case the returned item will be returned to you, with the shipping costs at your expense.